What is Regista? It is a complete document registration and management tool that aims to encourage public authorities to electronically register documents and petitions submitted by citizens. It facilitates communication by allowing solicitors to reach institutions directly, thanks to the e-Government module. This way we avoid congestion, limit or eliminate queues, and reduce bureaucracy. You can check it out here. 

If you believe in delightful customer experience and you want a new challenge, let’s meet! Our recruitment process starts here. Are you in?

As a Customer Experience Specialist for Regista, you will:

• Provide technical software support, onboarding assistance, and help in identifying operations, focusing on a smooth overall experience;
• Classify and make an initial assessment of the incidents or issues;
• Have a close collaboration with the development and product team;
• Document the issues in the ticketing systems - Zoho Desk and Jira;
• Update support documentation & create custom reports;
• Host and deliver webinars, product presentations, and training sessions for clients and partners;
• Coordinate onboarding and knowledge-sharing initiatives across the team;
• Contribute to internal process improvements and optimization of customer support workflows;
• Support colleagues through informal mentoring and contribute to their development;
• Participate in prioritization and feedback loops with the product team for client-requested features or issues;
• Receive a huge amount of thanks and gratitude from colleagues & clients. :)

What you need for this role:

• Experience in SaaS: knowledge and understanding of web applications development, including support workflows;
• Familiar with console logs and a keen eye on/for issue tracking;
• Previous experience in the customer support area;
• An excellent communicator: Excellent verbal and written communication skills to interact effectively with customers and convey information clearly;
• Disciplined, persistent, organized, responsible, and proactive;
• Problem-Solving Abilities: Strong analytical and critical thinking skills to troubleshoot customer issues and find solutions promptly;
• Out-of-the-box thinker and a master of resource planning;
• Sunrise Enthusiast: Embrace the early rays as our clients kickstart their day at 8:00 am;
• Patient and empathetic individual, we hold immense pride in fostering strong client relationships, and being an attentive listener is a valued trait.

Nice to have:

• Experience working with public institutions or large private companies
• Previous exposure to a leadership or coordination role within a support or operations team.

Our benefits:

• Meal tickets
• Private medical subscription at Regina Maria
• Annual training budget
• Access to individual coaching sessions for personal development
• Access to psychotherapy sessions
• Free time on your Birthday
• Days of leave granted according to seniority within the company (1 day of leave/year up to 26 days)

The hiring process looks like this:

• We will spend time together and get to know each other like this:
• Meet our colleagues from Talent Experience ( aka HR) - let’s get to know each other;
• After this conversation, you will be asked to complete a short form;
• Final discussion with Maria Leca - Head of Customer Support, Decebal Bilan - Product Owner Regista, and Edward Cretescu - General Manager.