As an Associate ITOps Engineer, you will provide first-level technical support, assist in IT infrastructure maintenance, and ensure smooth day-to-day operations of IT systems. You will work closely with senior team members to learn and develop skills in network administration, security, and IT automation.

Our promise:

• We support your career growth through continuous learning, coaching, and mentorship programs;
• We promise you a feedback-driven culture that inspires healthy communication;
• A friendly, professional, and supportive team is waiting for his new teammate;
• A bunch of people with common hobbies and interests (sailing, football, running marathons, tennis, music, etc.) is ready to welcome you;
• A community driven by courage and creativity (we have our own beer and our own band that sings about us) is challenging you to have serious fun with us;
• We designed benefits that give you the power to create balance in life, on and off work.
  

As an Associate ITOps Engineer you will:

• Provide first-line support for hardware and software issues
• Manage support tickets and resolve IT incidents efficiently
• Assist in the deployment and configuration of laptops, desktops, and mobile devices
• Support user onboarding/offboarding processes (account creation, access control, device provisioning)
• Perform routine network monitoring and troubleshooting under supervision.
• Assist in maintaining documentation of IT processes, devices, and configurations.
• Help maintain and support office tech (meeting room systems, printers, desk booking solutions)
• Apply security best practices, including patch management and basic endpoint protection.
• Centralizes purchase requests from colleagues and creates procurement requests to ensure the internal stock is supplied with necessary components
• Participate in IT asset tracking and software license management.
• Participates in annual assets inventory
• Learn and support VPN configurations and basic firewall rule changes.

What about you?

• 0-2 years of experience in an IT support or helpdesk role.
• Basic knowledge of Windows, macOS, and Linux administration.
• Familiarity with networking concepts (IP addressing, Wi-Fi, VPNs).
• Understanding of IT security principles (password policies, endpoint security).
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Excellent communication skills and a customer-oriented mindset.
• Basic knowledge of Google Workspace or Office 365 administration is a plus.
• Familiarity with ticketing systems is a plus.
• Eagerness to learn and grow in the IT field.

Our process starts here. What should you expect?

✨ A get-to-know-HR Discussion with your recruiter;

✨ A final discussion with the technical team.