We are looking for a dynamic & tech-savvy colleague to help our clients use Regista to its full potential.
What is Regista? Regista is a complete document registration and management tool which aims to encourage public authorities to electronically register documents and petitions submitted by citizens. It facilitates communication by allowing solicitors to reach institutions directly, thanks to the e-Government module. This way we avoid congestion, limit or completely eliminate queues, and reduce bureaucracy. You can check it out here: https://regista.ro
If you believe in delightful customer experience and you want a new challenge, let’s meet! Our recruitment process starts here. You in?
As a Customer Experience Specialist for Regista, you will:
Provide technical software support, onboarding assistance, and help in identifying operations, focusing on a smooth overall experience;
Classify and make an initial assessment of the incidents or issues;
Have close collaboration with the development and product teams;
Document the issues into the ticketing systems - Zoho Desk and Jira;
Update support documentation;
Create custom reports;
Platform presentations for new and existing clients;
Receive a huge amount of thanks and gratitude from colleagues & clients. :)
What about you?
Knowledge and understanding of web applications development, including support workflows;
Familiar with console logs and a keen eye on/for issue tracking;
Previous experience in the customer support area;
An excellent communicator, with great verbal and written communication skills to interact effectively with customers and convey information clearly;
Disciplined, persistent, organized, responsible and proactive;
Problem-Solving Abilities: Strong analytical and critical thinking skills to troubleshoot customer issues and find solutions promptly;
Out-of-the-box thinker and a master of resource planning;
Sunrise Enthusiast: Embrace the early rays as our clients kickstart their day at 8:00 am
Patient and empathetic individual, as we hold immense pride in fostering strong client relationships, and being an attentive listener is a valued trait.
Nice to have:
Experience working with public institutions or large private companies
Experience in SaaS
Private medical subscription at Regina Maria
Annual training budget
Access to individual coaching sessions for personal development
Access to psychotherapy sessions
Free time on your Birthday
Days of leave granted according to seniority within the company (1 day of leave/year up to 26 days)
If you feel this role is for you, let us get to know you better! There are 2 steps left:
Meet our colleagues from Talent Experience (aka HR) - let’s get to know each other; ☀️
Final discussion with Decebal Bilan (the manager responsible for the continuous growth of Regista) and Maria Leca (the manager of the Customer support department).