• Key Accounts screening & discovery (deep understanding of customer’s business, gather customer insights & needs);

• Expand the relationship with the Key Account (build trust and maintain the relationship with them, identify growth opportunities);
• Farming growth (identify strategic partnerships, and new business ideas, propose new solutions or services that meet the Key Account needs);
• Play an integral part in generating new sales or driving added value by owning the entire KA cycle (sales process & admin tasks);
• Resolve any issues and problems faced by Key Account, avoid risks, barriers and limitations;
• Serve as the link of communication between key accounts and internal teams.

What you need for this role:

• A customer-oriented colleague, with adaptability and strong problem skills;
• Excellent active listening skills and communication (both external and internal);
• Excellent ability to manage and resolve conflicts constructively;
• Good understanding of the customer behaviors and fears, proficient at guiding them through the process and offer recommendations;
• Good understanding of sales and client contracting process;
• Experience in the administrative area (Back Office, Operations, etc.);
• At least 5 years of experience in a similar company to Zitec;
• Attention to detail;
• Experience in reporting and data analysis;
• Experience with CRM tools;
• An advanced level of written and verbal English communication skills.

If you feel this role is for you, let us get to know you better! There are 2 steps left:

• A get-to-know HR Discussion with your recruiter;
• A final talk with your future colleagues.