What you will do:

• Account screening & discovery (gather customer insights, understand their needs, and propose relevant solutions);
• Manage the communication between the customer and internal teams;
• Ensure customer satisfaction (prevent team allocation or service delivery gap, solve problems, gather feedback);
• Address customers’ needs through Zitec solutions (upsell & cross-sell);
• Ensure business continuity through a renewal of services;
• Knowing and owning the entire account management cycle, from new sales to administrative tasks, and reporting activities;
• Handling the administrative tasks as well: contract management, reporting;
• Working with the CRM tool every step of the way in the account management process.

What you need for this role:

• A customer-oriented colleague, with adaptability and strong problem skills;
• Excellent active listening skills and communication (both external and internal);
• Good understanding of the customer behaviors and fears, proficient at guiding them through the process and offer recommendations;
• Good understanding of sales and client contracting process;
• Experience in the administrative area (Back Office, Operations, etc.);
• At least 3 years of experience in a similar company to Zitec;
• Attention to detail;
• Experience in reporting and data analysis;
• Experience with CRM tools;
• An advanced level of written and verbal English communication skills.